What is Employee Experience Management (EXM)?

A lot of businesses for a long time have been OBSESSED with Customer Experience and Digital Transformation. Focusing on every touch point, on automating processes, on the overall customer experience.

For high growth and high potential businesses, their internal audience of employees are now of EQUAL importance to the external audiences of their clients.

Historically, little care or thought beyond HR policy has been placed on them.

In finding, building, keeping and evolving your human asset, Employee Experience Management (EXM) is our way of catering for human needs, and cultivating human relationships – through every aspect of the employee lifecycle.

It’s those businesses with a systematic and pragmatic approach to looking after employees that will win.

It needs to be all areas of the employee lifecycle from the recruitment process to onboarding to induction to performance management to KPI setting to manager training to manager connections to team dynamics and performance to individual and team development.

It’s every employee touch point. EVERY ONE.

We have an opportunity to take the best techniques of Customer Experience, always on, data and constant engagement and apply them to Employee Experience Management.

Using our years of experience and adapting them to a businesses most important asset, the people.

For us, it comes down to one overly simple question.

What does it mean to be a human in your company?

With Humans helps you, and the humans who work for you, define your end-to-end EXM.

#humanstrategies #humanconnection #employeeexperience #exm #withhumans